Shipping policy

Last Updated: September 8, 2026

At Longevix, we’re committed to making your shopping experience simple and reliable. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within [1–3 business days] after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day. During holidays, promotions, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping & Delivery

Estimated delivery times within the United States are typically:

Standard Shipping: [5–7 business days after processing]

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Please note that processing time and shipping time are separate.

Shipping Rates

We offer free standard shipping on orders of $75 or more, before tax and after discounts. Orders under $75 ship for a flat rate of $5. revise this sentence

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking number once your order has been shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Multiple Packages

Some orders may be shipped in more than one package depending on product availability or fulfillment location.

If your order arrives separately, don't worry—the remaining items may still be on their way. You may receive separate tracking information for each shipment.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@longevix.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Longevix is not responsible for orders delivered incorrectly or returned due to an inaccurate or incomplete address provided by the customer. Additional shipping charges may apply if an order needs to be reshipped.

Delayed or Missing Packages

If your tracking information shows that your package is still in transit, please allow additional time for the carrier to complete delivery.

If your package appears to be significantly delayed, please contact us at support@longevix.com and include your order number so our team can assist you.

If tracking shows your package as delivered but you cannot locate it, we recommend checking around your delivery location, asking household members or neighbors, and contacting the shipping carrier. If you still cannot locate your package, please contact us and we will do our best to help.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us at support@longevix.com as soon as possible after delivery. Include your order number and clear photos of the product and packaging so we can review the issue and determine the appropriate resolution.

Please do not discard damaged products or packaging until your request has been reviewed.

International Shipping

U.S. Only:
At this time, Longevix ships within the United States only.

Order Changes & Cancellations

We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us immediately at support@longevix.com.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered fulfillment.

Questions?

If you have any questions about your order or shipping, we're happy to help.

Email: support@longevix.com.

Thank you for choosing Longevix.

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